For a larger project at Essent, we built an artificial intelligence robot, among other things. The project includes the integration of (live) chat via the website with both employees and an AI robot. In addition, integration with CRM to record survey data.
This blog is mainly about the AI piece, which turned out to be a nice piece of the puzzle to build a robot within the allotted time that was bilingual (French and Dutch) and also recognizes emotion, so that if customers become too emotional they can be pushed through. to flesh and blood employees.
We used, among other things, Google's Neural Network for natural language. A nice API that Google itself also uses and has a high ability to interpret the content of a conversation. NetCare has had to add a lot of functionality, such as self-learning and a nice feature that is particularly useful for chat and provides links about products and services, so that you quickly get the right information. The logic for learning is still work in progress and requires a lot of data to analyze.
The applications of our robot are very extensive, so we see many opportunities to continue with this topic. We are currently building our own chat bot for our MyVox demo site that can help interested parties further. In the long term, we also want to make the robot talk and it could be a pleasant and good conversation partner who is always helpful, never gets tired and knows everything about the company, the products and the employees.
We have now also further developed the artificial intelligence robot and integrated it into our own website. You can talk to AIR via the live chat at the bottom that comes on automatically after 10 seconds. He knows Wikipedia like the back of his hand.
We are therefore looking for market parties that we can help improve their services. Interested? Take contact and make an appointment without obligation. We would be happy to give a demo and explain what we can do for your organization.
Meet AIR, our own artificial intelligence robot
