AI Robot

For a larger project at Essent We have, among other things, built an artificial intelligence robot. The project includes the integration of (live) chat via the website with both employees and an AI robot. Additionally, integration with CRM to capture survey data.

In doing so we used, among other things, Google's Neural Network for natural language. A nice API that Google itself also uses and has a high capability to interpret the content of a conversation. NetCare had to add a lot of functionality to it such as self‑learning and a handy feature that is especially useful in chat and provides links about products and services, so you quickly get the right information. The learning logic is still a work in progress and mainly requires a lot of data to analyze.

The applications of our robot are vast, and we see many opportunities to further pursue this topic. We are currently building our own chatbot for our MyVox demo site that can assist interested parties. In the long term we want the robot to be able to speak and could become a pleasant and good conversational partner that is always helpful, never gets tired, and knows everything about the company, its products, and its employees.

We have now further developed and integrated the artificial intelligence robot into various websites; it assists with programming and is a full‑time translator. You can AIR talk via the live chat at the bottom that automatically appears after 10 seconds. It knows the Internet like the back of its hand.

We are therefore looking for market parties we can help improve their services. Interested? Contact us and schedule a non‑binding appointment. Meet AIR, our own artificial intelligence robot