Artificial Intelligence Robot

For a larger project at Essent we built, among other things, an artificial intelligence robot. The project involves integrating (live) chat via the website with both employees and an AI robot. Additionally, it includes integration with CRM to capture survey data.

For this, we used, among other things, Google's Neural Network for natural language. It is an excellent API that Google itself uses and has a high capacity for interpreting the content of a conversation. NetCare had to add a lot of functionality, such as self-learning and a useful feature, particularly handy for chat, that provides links about products and services, ensuring you quickly receive the correct information. The learning logic is still a work in progress and primarily requires a large amount of data for analysis.

The applications for our robot are extensive, and we see numerous opportunities to build upon this subject. We are currently developing our own chatbot for our MyVox demo site to assist interested parties. In the future, we aim to enable the robot to converse, making it a pleasant and effective dialogue partner that is always helpful, never tires, and possesses comprehensive knowledge about the company, its products, and its employees.

We have since further developed our artificial intelligence robot and integrated it into various websites; it assists with programming and functions as a full-time translator. You can interact with AIR him via the live chat in the bottom corner, which automatically appears after 10 seconds. He knows the internet inside and out.

We are therefore actively seeking market players whom we can assist in enhancing their service delivery. Interested? Please Contact get in touch and schedule a no-obligation appointment. Meet AIR, our proprietary artificial intelligence robot.