General terms and conditions
Applicable to all quotations, services, work, and deliveries provided by NetCare B.V.
1. Applicability
1.1 These general terms and conditions apply to all offers, quotations, agreements, and work performed by NetCare B.V.
1.2 Deviations from these terms and conditions are valid only if confirmed in writing by NetCare B.V.
1.3 Any purchasing or other terms and conditions of the client are expressly rejected.
2. Quotations and agreements
2.1 All quotations issued by NetCare B.V. are non-binding unless expressly stated otherwise.
2.2 An agreement is formed as soon as NetCare B.V. has confirmed an order in writing or has begun performing it.
2.3 Quotations are valid for 30 days from the date of issue, unless stated otherwise.
3. Prices
3.1 All prices exclude VAT and other government-imposed levies.
3.2 NetCare B.V. reserves the right to adjust prices if, after the agreement has been concluded, the information provided proves to be incorrect or incomplete.
3.3 Additional work will be charged separately.
4. Performance of the agreement
4.1 NetCare B.V. will perform the agreement to the best of its knowledge and ability, in accordance with the standards of good professional practice.
4.2 Delivery periods are indicative and do not constitute strict deadlines.
4.3 Exceeding a delivery period does not entitle the client to compensation or termination of the agreement.
4.4 If NetCare B.V.’s services consist of advice, analysis, forecasts, simulations, or other forms of interpreting data or information, the resulting outcomes are indicative in nature and based on the data and insights available at that time. No guarantees or rights may be derived from such outcomes.
5. Liability
5.1 NetCare B.V.'s liability is limited to direct damage that is the direct result of intent or gross negligence.
5.2 NetCare B.V. shall not be liable for indirect damage, including consequential loss, loss of profit, missed savings, and business interruption.
5.3 In all cases, total liability is limited to the amount charged for the relevant agreement, up to a maximum of three months of services.
6. Complaints
6.1 Complaints regarding the performance of the agreement must be submitted in writing, with reasons, within 8 days of discovery.
6.2 If a complaint is found to be justified, NetCare B.V. will carry out or amend the work as appropriate.
7. Force majeure
7.1 NetCare B.V. shall not be obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure.
7.2 Force majeure means any circumstance beyond NetCare B.V.'s control that temporarily or permanently prevents performance of the agreement.
8. Payment
8.1 Invoices must be paid within 14 days of the invoice date, unless otherwise agreed in writing.
8.2 In the event of late payment, the client shall be in default by operation of law and statutory commercial interest shall be payable.
8.3 All judicial and extrajudicial collection costs shall be borne by the client.
9. Dissolution
9.1 NetCare B.V. is entitled to terminate the agreement with immediate effect if the client is declared bankrupt, applies for a suspension of payments, or fails to fulfil its obligations.
10. Privacy
10.1 NetCare B.V. processes personal data in accordance with its privacy policy, as published on this website.
11. Governing law and disputes
11.1 Dutch law applies to all legal relationships between NetCare B.V. and the client.
11.2 Disputes shall be submitted to the competent court in the district where NetCare B.V. has its registered office.
12. Final provision
12.1 These general terms and conditions have been filed with the Chamber of Commerce and are available upon request.
